Effective January 11, 2019

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original, unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@tnipackaging.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
TNI Packaging
Returns Department Tracking #
1126 88th Pl
Kenosha, WI 53143
3. Include in your package a signed letter stating the reason for your return and the original invoice.

Return Exceptions

Some items cannot be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

TNI Packaging
PO Box 577
West Chicago, IL 60186

 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 4pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.
Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.